terms and conditions & privacy policy

Terms and Conditions

Introduction

Welcome to TS Roadside LLC. By accessing or using our online content or contacting us through our digital channels, you agree to be bound by the following Terms and Conditions. If you do not agree with any part of these terms, please do not use our online materials or services.

Use of Online Content

Our online content is provided for informational purposes only. The content is intended to describe the roadside assistance services offered by TS Roadside LLC and to allow users to contact us for inquiries or service requests. You agree to use our online materials lawfully and not in a way that may harm, disrupt, or interfere with our systems or other users.

Services and Information

All information provided through our online materials is general in nature and does not constitute a binding agreement, estimate, or guarantee. Any roadside assistance service—such as Tire Change, Fuel Delivery, Battery Jump Start, Car Lockout, or Battery Replacement—is subject to a separate verbal or written agreement based on the details provided by the customer and, when necessary, an on-site assessment. Service details, pricing, availability, response times, and timelines are confirmed only after direct consultation and confirmation of your location and service needs.

No Guarantees

While we make every effort to provide accurate and up-to-date information, TS Roadside LLC makes no warranties or representations regarding the completeness, accuracy, or availability of any information provided online. Service offerings and coverage availability may change without notice. All services and recommendations are handled on a case-by-case basis depending on vehicle condition, location safety, weather, traffic conditions, and other operational factors.

Intellectual Property

All content provided through our online materials, including text, images, logos, and branding, is the property of TS Roadside LLC unless otherwise stated. You may not reproduce, distribute, or use any content without prior written consent.

Limitation of Liability

TS Roadside LLC shall not be held liable for any direct, indirect, or incidental damages resulting from the use of our online materials or reliance on their content. Use of our online materials is at your own risk. We are not responsible for delays, service interruptions, or inability to complete service due to factors outside our control, including but not limited to unsafe roadside conditions, incorrect customer information, restricted access to the vehicle, weather conditions, traffic, or vehicle mechanical issues beyond the requested roadside service.

Third-Party Links

Our online materials may contain links to third-party websites or platforms for convenience. TS Roadside LLC is not responsible for the content, policies, or practices of any third-party sites.

Changes to These Terms

We reserve the right to update or modify these Terms and Conditions at any time without prior notice. Continued use of our online materials or services constitutes acceptance of any changes.

Contact Information

If you have questions about these Terms and Conditions, please contact:

TS Roadside LLC

Sacramento, CA 95826

Phone: (916) 820-1874

Email: [email protected]

Privacy Policy

Introduction

TS Roadside LLC respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard information obtained through our online channels, including messages, forms, email, phone, and other digital communications.

Information We Collect

We may collect personal information that you voluntarily provide, including your name, phone number, email address, vehicle information (make/model), service location, and details about the roadside issue. We may also collect non-personal information such as device type, browser type, and general usage data from our online channels to help improve communication and service experience.

How We Use Your Information

The information we collect is used solely to:

Respond to service inquiries and dispatch roadside assistance

Communicate about services such as Tire Change, Fuel Delivery, Battery Jump Start, Car Lockout, and Battery Replacement

Provide estimates, confirmations, service updates, or scheduling details

Send SMS updates or promotional messages only if you have opted in

Improve our service process, response handling, and customer support

Fulfill any other purpose for which you provided the information

We do not sell, rent, or trade your personal information to third parties.

SMS Communications

If you opt in to receive SMS messages, you may receive service-related updates, appointment/status notifications, and occasional promotional messages. Message and data rates may apply. You can opt out at any time by replying STOP, and you can reply HELP for assistance.

Cookies and Tracking

Our online channels may use cookies or similar technologies to improve functionality and analyze traffic. You can choose to disable cookies through your browser settings, though doing so may affect certain features or performance.

Information Sharing

We do not share personal information with third parties except where required by law or as necessary to operate our business, such as with trusted service providers that support communications, analytics, or operational tools. When we use such providers, we require reasonable confidentiality and security practices.

Data Security

We take reasonable measures to protect your personal information from unauthorized access, misuse, or disclosure. However, no method of online transmission or electronic storage is completely secure, and we cannot guarantee absolute security.

Your Rights

You may request access to, correction of, or deletion of your personal information by contacting us directly. We will respond to reasonable requests in a timely manner. You may also opt out of marketing communications at any time by following the unsubscribe instructions in messages or contacting us.

Changes to This Policy

This Privacy Policy may be updated periodically to reflect changes in our practices or legal requirements. Updates will be effective once posted with a revised effective date.

Contact Us

If you have questions or concerns about this Privacy Policy, please contact:

TS Roadside LLC

Sacramento, CA 95826

Phone: (916) 820-1874

Email: [email protected]